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Terms of Service

Last updated: January 29, 2026

1. Introduction

Welcome to AliveGuardian. These Terms of Service ("Terms") govern your use of our website, applications, and services (collectively, the "Service") operated by AliveGuardian ("we", "us", or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

2. Service Description

AliveGuardian is a digital legacy service that allows you to:

  • Securely store encrypted documents
  • Designate trusted contacts to receive your documents
  • Set up automated check-in systems to verify your status
  • Ensure your important documents reach your loved ones when needed

3. User Accounts

To use certain features of the Service, you must create an account. You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account.

You must be at least 18 years old to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

4. Data Protection & Privacy (GDPR Compliance)

We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable European data protection laws.

We process your personal data lawfully, fairly, and transparently. We collect only the data necessary for providing our services and retain it only for as long as necessary.

Your Rights Under GDPR:

  • Right of access - You can request a copy of your personal data
  • Right to rectification - You can request correction of inaccurate data
  • Right to erasure - You can request deletion of your data ("right to be forgotten")
  • Right to restrict processing - You can request limitation of processing
  • Right to data portability - You can request your data in a machine-readable format
  • Right to object - You can object to processing based on legitimate interests

5. Encryption & Security

All documents stored on AliveGuardian are encrypted using AES-256-GCM encryption. Each document is encrypted with a unique Data Encryption Key (DEK), which is then wrapped using your public key.

We employ a zero-knowledge architecture: your encryption keys are never stored on our servers in a form that would allow us to decrypt your documents. Only you and your designated contacts can access the decrypted content.

6. Document Delivery

Documents will be delivered to your designated contacts only after our system determines, through multiple verification methods, that you are no longer able to check in. This includes configurable grace periods and multiple contact attempts.

You understand and accept that the delivery of documents depends on the accuracy of the contact information you provide and the responsiveness of your designated contacts.

7. User Responsibilities

  • Regularly check in according to your configured schedule to prevent premature document delivery
  • Keep your contact information and your contacts' information up to date
  • Ensure your designated contacts are aware they may receive documents from you
  • Not use the Service for any illegal purposes or to store illegal content
  • Not attempt to circumvent any security measures of the Service

8. Subscription & Payments

AliveGuardian offers both free and premium subscription plans. Premium features require a paid subscription.

Payments are processed securely through PayPal. By subscribing to a premium plan, you authorize us to charge your payment method on a recurring basis until you cancel.

Subscription fees are non-refundable except as required by applicable law or as explicitly stated in these Terms.

9. Right of Withdrawal (EU Consumers)

If you are a consumer in the European Union, you have the right to withdraw from your subscription within 14 days of purchase without giving any reason.

To exercise this right, you must inform us of your decision by email to [email protected]. If you have already used the Service during the withdrawal period, you may be required to pay a proportionate amount for the services received.

10. Limitation of Liability

To the maximum extent permitted by law, AliveGuardian shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses.

Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim. Nothing in these Terms excludes or limits our liability for death, personal injury, or fraud caused by our negligence.

11. Account Termination

You may terminate your account at any time through the account settings. Upon termination, your encrypted data will be permanently deleted within 30 days.

We may suspend or terminate your account if you violate these Terms or if required by law. In such cases, we will provide notice and an opportunity to export your data where reasonably possible.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after changes become effective constitutes acceptance of the new Terms.

13. Governing Law & Dispute Resolution

These Terms shall be governed by the laws of the European Union and the member state where our company is established, without regard to conflict of law provisions.

For EU consumers, any disputes shall be resolved in the courts of your country of residence. You may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

14. Contact Information

For any questions about these Terms or our Service, please contact us:

Email: [email protected]